Shipping policy

Shipping Policy

Welcome to zeloura.in. We are committed to delivering your orders accurately, in good condition, and always on time. Please read our shipping terms and conditions below.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding Sundays and national holidays) after receiving your order confirmation email.

  • You will receive another notification with a tracking link once your order has shipped.

2. Shipping Rates & Delivery Estimates

We ship across India. Delivery times depend on your location and chosen shipping options at checkout.

Shipping Option Estimated Delivery Time Shipping Cost
Standard Delivery 4 – 7 Business Days Free
Express Delivery 2 – 4 Business Days

Note: Delivery times may vary slightly during peak shopping seasons, sales, or due to unforeseen courier delays.

3. Order Tracking

  • Once your package has dispatched, you will receive an email and/or SMS/WhatsApp update containing your tracking number and logistics partner details.

  • You can track your shipment anytime through the link provided or by logging into your account on zeloura.in.

4. Cash on Delivery (COD)

  • Cash on Delivery is available for eligible pin codes across India.

  • An additional nominal COD handling fee of ₹[Amount] may apply at checkout.

  • Please ensure you provide an active phone number and full address so our courier partner can reach you smoothly.

5. Cash on Delivery (COD) Verification

  • To prevent fraudulent orders, COD orders may require a quick WhatsApp or call verification prior to processing.

6. Address Changes & Incorrect Details

  • Please verify your delivery address, phone number, and postal code before completing your purchase.

  • If you need to change your delivery address after placing an order, please contact us within 12 hours at support@zeloura.in. Once an order is dispatched, we cannot change the address.

7. Damaged or Lost Packages

  • If your order arrives damaged, please take clear photos/videos of the outer package and damaged items immediately and contact us within 48 hours of delivery.

  • In the rare event that a package is marked as "Delivered" but you haven't received it, please check with family/neighbors or contact us so we can investigate with our courier partner.

8. Contact Us

If you have any questions regarding your shipment or shipping policy, please get in touch with our customer support team:

  • Email: support.zeloura@gmail.com

  • Phone / WhatsApp: +91 9232655555

  • Website: https://zeloura.in